Toll-Free Account Access

Participants can access your account information through an automated Voice Response System (VRS) by calling:

Toll Free         800.635.7756      
Local               562.860.5227


When you call the toll-free account access line, you will be given the following options:

Press 1 –         Transfer to a Customer Service Representative (Your call will be transferred to the PensionSource Service Center during normal business hours.)

Press 9 –         Log into Your Account


Enter your Social Security Number and Personal Identification Password (PIN)

NOTE:  For first time users, the PIN will be the last four (4) digits of your Social Security Number.  You will be required to enter a new four (4) digit PIN for future VRS use.

After logging into your account, the following options are available:

Option 1: Personal Account Information

  1. Balance Information
  2. Investment Information
  3. Contribution Information
  4. Loan Information (if applicable)
  5. Transfer Between Investments
  6. Withdrawal Information
  7. Conform Ending Balances

9.       Return to the Previous Menu

Option 2: Change PIN Number

Option 0: Transfer to a Participant Service Representative (Service Center hours apply)

Option 9: End the Call


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